מדיניות פרטיות

מדיניות הפרטיות של דיוויה ישראל

At Divya Israel we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website divya.co.il, register for our customer rewards program, make a purchase, or otherwise interact with our services.
By using our website and participating in our customer rewards program, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect
We collect personal and non-personal information to provide you with a better shopping experience and to manage your participation in our rewards program.
Personal Information
When you register for an account, sign up for our rewards program, or make a purchase, we may collect the following information:

Full name
Email address
Phone number
Billing and shipping address
Date of birth (if required for the rewards program)
Payment details (processed securely via third-party payment processors)
Purchase history
Reward points activity

Non-Personal Information
We may also collect non-identifiable data such as:

Browser type and version
IP address
Device information
Pages visited and time spent on our site
Referral source

2. How We Use Your Information
We use the information we collect for the following purposes:

To fulfill and manage your orders
To enroll you in and administer the rewards program
To award and track loyalty points
To communicate with you regarding your account, orders, and rewards
To send promotional offers, newsletters, and updates (you may opt out at any time)
To personalize your shopping experience
To improve our website, products, and services
To comply with legal obligations and resolve disputes

3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

Service Providers: We may share your information with payment processors, shipping partners, marketing service providers, and IT support teams who assist us in operating our business.
Legal Compliance: We may disclose information if required to do so by law, court order, or government regulation.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These tools help us:

Remember your preferences and shopping cart contents
Analyze site traffic and user behavior
Provide targeted advertisements

You can manage your cookie preferences through your browser settings. Disabling cookies may affect site functionality.

5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. These measures include:

Secure Sockets Layer (SSL) encryption
Secure payment gateways
Access controls and authentication protocols

However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

6. Data Retention
We retain your personal data only for as long as necessary to:

Provide the services you’ve requested
Comply with legal obligations
Maintain records for business or tax purposes

You may request deletion of your data at any time, subject to legal or contractual obligations.

7. Your Rights and Choices
Depending on your location, you may have rights under privacy laws, including:

The right to access the personal data we hold about you
The right to request correction or deletion of your data
The right to object to or restrict processing
The right to data portability
The right to withdraw consent at any time (e.g., for marketing communications)

To exercise these rights, please contact us at info@divya.co.il

8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it immediately.

9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Continued use of our services after such changes indicates your acceptance of the updated policy.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Divya Israel
Email: info@divya.co.il
Phone: +972 9 799-1577